At Dicore Pharma's, we are committed to ensuring your complete satisfaction with our products. We understand that there may be times when you need to return or exchange a product, and we have designed our return and exchange policy to make the process as easy and hassle-free as possible. Below are the details of our policy:
1. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged or defective, you may return it for a full refund or exchange it for a new product.
- Incorrect Orders: If you receive a product that is different from what you ordered, you may return it for a full refund or exchange it for the correct product.
- Unopened Products: If you change your mind about a product, you may return it within 30 days of purchase, provided it is unopened and in its original packaging.
2. Return and Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Customer Service: Email our customer service team at returns@dicorepharma.com or call us at 91-9589305122 within 30 days of receiving your product. Please provide your order number and a brief description of the issue.
- Receive Return Authorization: Our customer service team will review your request and provide you with a return authorization number (RAN) and instructions for returning the product.
- Ship the Product: Pack the product securely in its original packaging and include all accessories, manuals, and documentation. Write the RAN on the outside of the package and ship it to the address provided by our customer service team.
- Inspection and Processing: Once we receive your returned product, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund or exchange within 10 business days.
3. Refunds
- Method of Refund: Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: Once approved, refunds will be processed within 10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).
4. Exchanges
- Availability: Exchanges are subject to product availability. If the requested product is not available, you may choose a different product of equal value or receive a refund.
- Processing Time: Once we receive and inspect the returned product, we will ship the replacement product within 10 business days.
5. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Opened or Used Products: Products that have been opened or used are not eligible for return unless they are defective.
- Custom or Special Orders: Custom or special order items are non-returnable unless defective.
- Expired Products: Products that have expired are not eligible for return or exchange.
6. Contact Us
If you have any questions or concerns about our return and exchange policy, please contact our customer service team for assistance.
Contact Information
- Email: info@dicorepharma.com
- Phone: 91-9589305122
- Address: Unit No.201 Vishwash Park Uttam Nagar, New Delhi 110059 (INDIA)
- Website: www.dicorepharma.com
Thank you for choosing Dicore Pharma. We value your business and strive to provide the highest level of customer satisfaction.