At Dicore Pharma, we prioritize your satisfaction and aim to provide the highest quality pharmaceutical products. We understand that there may be circumstances where you need to return or cancel an order. Our returns and cancellations policy is designed to ensure a seamless and hassle-free experience.

Returns Policy

Eligibility for Returns

• Products must be returned within 10 days of the purchase date.
• Items must be in their original packaging, unused, and in the same condition as received.
• Return requests must include the original receipt or proof of purchase.

Non-Returnable Items

• Opened or used products.
• Products that are not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items purchased on clearance or sale.

Return Process

• Contact our Customer Service team at info@dicorepharma.com or call +91-9589305122 to initiate a return.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our team will provide you with a return authorization number and instructions on how to send your item back to us.
• Please ensure the return authorization number is clearly marked on the outside of the package.

Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our Customer Service team at  info@dicorepharma.com or call +91 12345566777 

Cancellations Policy

Order Cancellation

• Orders can be canceled within 24 hours of placing the order.
• To cancel an order, contact our Customer Service team at  info@dicorepharma.com or call +91-9589305122  with your order number.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at  info@dicorepharma.com or call +91-9589305122 .

Contact Information

For any questions or concerns regarding our returns and cancellations policy, please contact our Customer Service team:

• Email: info@dicorepharma.com
• Phone: +91-9589305122
• Address: Unit No.201 Vishwash Park Uttam Nagar, New Delhi 110059 (INDIA)

We appreciate your business and are committed to providing you with the best possible service. Thank you for choosing Dicore Pharma