At Decore Pharma, we are dedicated to ensuring customer satisfaction and providing high-quality pharmaceutical products. This Refund Policy outlines the conditions under which refunds are issued, the process for requesting a refund, and other related details.

Eligibility for Refunds

• Damaged or Defective Products: Refunds are available for products that are received damaged or defective.
• Incorrect Products: If you receive a product that differs from what you ordered, you are eligible for a refund.
• Unopened Products: Unopened products in their original packaging can be returned within 10 days of purchase for a refund.

Non-Refundable Items

• Opened or Used Products: Products that have been opened or used, unless they are defective.
• Products Purchased on Sale: Items purchased during sales or promotions.
• Custom or Personalized Products: Custom-made or personalized products.

Refund Process

1. Contact Customer Service: Email us at info@decorepharma.com or call +91-9589305122 within 10 days of receiving your product.
2. Provide Order Details: Include your order number and the reason for the refund request, along with any supporting documentation (e.g., photos of damaged or defective product).
3. Return Authorization: If approved, you will receive a Return Authorization (RA) number and return instructions.
4. Return the Product: Ship the product back with the RA number clearly marked on the package.
5. Processing the Refund: Once we receive and inspect the returned product, the refund will be issued to the original payment method within 5-10 business days.

Shipping Costs

• Defective or Incorrect Products: Decore Pharma covers return shipping costs.
• Customer-Initiated Returns: Customers are responsible for return shipping costs if the return is not due to a defect or error.

Contact Information

For questions or assistance with the refund process, please contact:

Decore Pharma

• Email: info@decorepharma.com
• Phone: +91-9589305122
• Address: Unit No.201 Vishwash Park Uttam Nagar, New Delhi 110059 (INDIA)

We aim to provide excellent customer service and ensure your satisfaction with our products. Thank you for choosing Decore Pharma.