At Decore Pharma, we are dedicated to ensuring customer satisfaction and providing high-quality pharmaceutical products. This Refund Policy outlines the conditions under which refunds are issued, the process for requesting a refund, and other related details.


Eligibility for Refunds

  • Damaged or Defective Products: Refunds are available for products that are received damaged or defective.
  • Incorrect Products: If you receive a product that differs from what you ordered, you are eligible for a refund.
  • Unopened Products: Unopened products in their original packaging can be returned within 30 days of purchase for a refund.

Non-Refundable Items

  • Opened or Used Products: Products that have been opened or used, unless they are defective.
  • Products Purchased on Sale: Items purchased during sales or promotions.
  • Custom or Personalized Products: Custom-made or personalized products.

Refund Process

  1. Contact Customer Service: Email us at or call +91-9589305122 within 30 days of receiving your product.
  2. Provide Order Details: Include your order number and the reason for the refund request, along with any supporting documentation (e.g., photos of damaged or defective product).
  3. Return Authorization: If approved, you will receive a Return Authorization (RA) number and return instructions.
  4. Return the Product: Ship the product back with the RA number clearly marked on the package.
  5. Processing the Refund: Once we receive and inspect the returned product, the refund will be issued to the original payment method within 5-10 business days.

Shipping Costs

  • Defective or Incorrect Products: Decore Pharma covers return shipping costs.
  • Customer-Initiated Returns: Customers are responsible for return shipping costs if the return is not due to a defect or error.

Contact Information

For questions or assistance with the refund process, please contact:

Decore Pharma

  • Email:
  • Phone: +91-9589305122
  • Address: Unit No.201 Vishwash Park Uttam Nagar, New Delhi 110059 (INDIA)

We aim to provide excellent customer service and ensure your satisfaction with our products. Thank you for choosing Decore Pharma.